Our minimum charge
will not undertake work without permission that will exceed
a previously agreed price. In the unlikely event we can't fix
your gear we would normally not charge as long as you have described
the fault reasonably accurately.If it were a particularly complex
job or one that might involve unobtainable parts we would agree
with you beforehand a charge should repair prove uneconomic
or impossible. If it is only possible to partially fix your
equipment within the budget you set we will agree a partial
charge with you. .All
estimates, work requests and any other details discussed by
telephone must be confimed by email in order to be valid.We
receive many enquiries and requests and it is in the best interests
of both parties that there is a written record and agreement.
If your synth/drum machine has memories and has data you wish
to retain please save this before bring in the unit. We can save
and reload this for you for £20. Generally the data will
not be affected by servicing but we cannot guarantee this and
some operations(such as battery changes or some CPU board faults)
will mean the loss of data is unavoidable. We will take all possible
care to protect your data but we cannot be held responsible for
3. Repairs are guaranteed for 30 days, are NOT transferable
and cover the repaired fault only.Not transferable means that
if for example you ask us to service a machine for sale you must
satisfy yourself before selling it and within the 30 days that
you are happy.
Any warranty is void at the time you sell it even if the equipment
is returned to you. We cannot accept a machine for warranty repair
from you or the buyer as a result of the buyer being unhappy whether
inside the 30 days or not. We do this to avoid having to deal
with a buyer who has totally unreasonable expectations and expects
a vintage machine to be completely as new or buyers who are fraudsters.We
also cannot control your or your buyers shipping or transit arrangement
of such transactions.
guarantee starts from the date you pick up or the machine is delivered
to you NOT the date you first use it.This is the standard
warranty length in this industry. We would usually expect the
repair to last far longer. Any faults, which are different to
the original repair whether inside the 30 days or not, will be
regarded as new and will only be covered by a guarantee if repaired
under a new (and Chargeable) repair.
Synths are complex and have many separate sections , To use an
analogy, if you took your car to a garage to replace the wheels
and the next week the engine failed , you would not expect that
garage to replace the engine for free. If the car was 30 years
old even less so.
If you ask us to service your machine then this will obviously
greatly improve its reliability and help to prevent future problems.
With these machines however that does not mean that every single
part of your keyboard is then covered by the warranty Only specific
faults that we repair or components we replace are covered .
it is important to know the difference between servicing and restoration.
if you wish us to fully restore your machine then everything will
be covered but this of course will be much more expensive. It
is not possible in the scope of normal servicing to warrant the
entire keyboard for the simple reason that these are vintage machines
with all that implies. With keyboards of this age every part is
many years past its service life so unless virtually every part
is replaced 100% reliability simply cannot realistically be guaranteed
no matter how much care and skill is put in to the repair or service.
the fault is new we may consider a discount on the new repair
as a goodwill gesture but this is entirely at our discretion and
cosmetic damage must be reported to us before leaving our premises
or within 24 hours if the equipment has been shipped to you.we
cannot accept responsibility for any damage after this time.
must be reported and machines must be returned to us within the
warranty period at the customers expense for warranty repair to
be valid unless we agree otherwise by writing or Email. The customer
is responsible for all shipping expenses.
If you open your equipment or take it elsewhere for inspection
or repair without our written or emailed agreement the warranty
work carried out under warranty does not extend that warranty
for another 30 days
For example if we repaired an issue after 15 days the remainder
of the warranty would be 15 days not another 30 days. It is very
rare indeed that instrument are returned for warranty work .
you choose to ship an instrument to us we cannot be responsible
for it arriving damaged.We cannot guarantee we will be
on site to accept instruments shipped to us without prior notice
of what day it will arrive, our agreement and tracking information.
We strongly recommend insurance.We ship at cost with tracking
and signature confirmation. We insure outgoing shipments up to
£1500. We only insure packages using our recommended couriers
. If you require shipping insurance for more than £1500
it is your responsibility to contact us,We will provide it at
cost.We cannot accept claims for more than £1500 without
you contacting us by writing or e-mail to make arrangements prior
to shipping. You must contact us within 24hrs to report any damage
in some instances we will only ship if you assume all risk. We
will inform you if this is the case
6.Please note that timescales given are estimates.Whilst we do
everything possible to meet estimates sometimes non availability
of parts, complications with the job or other factors outside
our control mean we cannot guarauntee them and we cannot accept
liability for any losses due to delays
we have informed you that your machine is ready or you wish to
take it away and you do not collect within 2 months without our
prior agreement we reserve the right to charge storage at £7.50
If a machine is left with us for more than 3 months after we have
infomed you it is ready the warranty is void.
take all possible care of your equipment and it's safety and security
is our number one priority.However the customer accepts full responsibility
for all of their equipment left at our premises. We do not offer
insurance against theft or damage to customer owned equipment
so it is the responsibility of the customer to ensure that adequate
insurance is in place for their own equipment.
After 14 months we reserve the right to sell your machine to cover
our costs if we have received no contact from you. We always try
to be reasonable and understanding but we simply do not have the
space to offer a free storage facility for extended periods of
10 .We are proud of our reputation and It is very rare indeed
that a customer is not satisfied. In that unlikely event we will
work with you in a civilised way to reach a fair, reasonable and
amicable solution and we expect you to do the same.
We may offer a full or partial refund at our discretion if we
consider that to continue working on a machine will not have a
positive outcome and we reserve the right to refuse to continue
working on a machine.
In any case our sole liability will be to refund any charges we
have made. In this case all warranties will then be void.
will not be liable for ANY other losses of ANY kind.
Any repairs undertaken are on the basis that you have read and
agree to these conditions.
terms and conditions are subject to change without notice
us on (44) 01497820134 or