CYBERWAVE EMS / TERMS & CONDITIONS

 

 


Our minimum charge is £85.

1.We will not undertake work without permission that will exceed a previously agreed price. In the unlikely event we can't fix your gear we would normally not charge as long as you have described the fault reasonably accurately.If it were a particularly complex job or one that might involve unobtainable parts we would agree with you beforehand a charge should repair prove uneconomic or impossible. If it is only possible to partially fix your equipment within the budget you set we will agree a partial charge with you. .All estimates, work requests and any other details discussed by telephone must be confimed by email in order to be valid.We receive many enquiries and requests and it is in the best interests of both parties that there is a written record and agreement.

2. If your synth/drum machine has memories and has data you wish to retain please save this before bring in the unit. We can save and reload this for you for £20. Generally the data will not be affected by servicing but we cannot guarantee this and some operations(such as battery changes or some CPU board faults) will mean the loss of data is unavoidable. We will take all possible care to protect your data but we cannot be held responsible for it's loss

3. Repairs are guaranteed for 30 days, are NOT transferable and cover the repaired fault only.Not transferable means that if for example you ask us to service a machine for sale you must satisfy yourself before selling it and within the 30 days that you are happy.
Any warranty is void at the time you sell it even if the equipment is returned to you. We cannot accept a machine for warranty repair from you or the buyer as a result of the buyer being unhappy whether inside the 30 days or not. We do this to avoid having to deal with a buyer who has totally unreasonable expectations and expects a vintage machine to be completely as new or buyers who are fraudsters.We also cannot control your or your buyers shipping or transit arrangement of such transactions.

4.The guarantee starts from the date you pick up or the machine is delivered to you NOT the date you first use it.This is the standard warranty length in this industry. We would usually expect the repair to last far longer. Any faults, which are different to the original repair whether inside the 30 days or not, will be regarded as new and will only be covered by a guarantee if repaired under a new (and Chargeable) repair.

Synths are complex and have many separate sections , To use an analogy, if you took your car to a garage to replace the wheels and the next week the engine failed , you would not expect that garage to replace the engine for free. If the car was 30 years old even less so.

If you ask us to service your machine then this will obviously greatly improve its reliability and help to prevent future problems. With these machines however that does not mean that every single part of your keyboard is then covered by the warranty Only specific faults that we repair or components we replace are covered .
it is important to know the difference between servicing and restoration. if you wish us to fully restore your machine then everything will be covered but this of course will be much more expensive. It is not possible in the scope of normal servicing to warrant the entire keyboard for the simple reason that these are vintage machines with all that implies. With keyboards of this age every part is many years past its service life so unless virtually every part is replaced 100% reliability simply cannot realistically be guaranteed no matter how much care and skill is put in to the repair or service.

If the fault is new we may consider a discount on the new repair as a goodwill gesture but this is entirely at our discretion and without prejudice.

Any cosmetic damage must be reported to us before leaving our premises or within 24 hours if the equipment has been shipped to you.we cannot accept responsibility for any damage after this time.

.Faults must be reported and machines must be returned to us within the warranty period at the customers expense for warranty repair to be valid unless we agree otherwise by writing or Email. The customer is responsible for all shipping expenses.

If you open your equipment or take it elsewhere for inspection or repair without our written or emailed agreement the warranty is void.

Any work carried out under warranty does not extend that warranty for another 30 days
For example if we repaired an issue after 15 days the remainder of the warranty would be 15 days not another 30 days. It is very rare indeed that instrument are returned for warranty work .

5.If you choose to ship an instrument to us we cannot be responsible for it arriving damaged.We cannot guarantee we will be on site to accept instruments shipped to us without prior notice of what day it will arrive, our agreement and tracking information. We strongly recommend insurance.We ship at cost with tracking and signature confirmation. We insure outgoing shipments up to £1500. We only insure packages using our recommended couriers . If you require shipping insurance for more than £1500 it is your responsibility to contact us,We will provide it at cost.We cannot accept claims for more than £1500 without you contacting us by writing or e-mail to make arrangements prior to shipping. You must contact us within 24hrs to report any damage

in some instances we will only ship if you assume all risk. We will inform you if this is the case


6.Please note that timescales given are estimates.Whilst we do everything possible to meet estimates sometimes non availability of parts, complications with the job or other factors outside our control mean we cannot guarauntee them and we cannot accept liability for any losses due to delays

7.If we have informed you that your machine is ready or you wish to take it away and you do not collect within 2 months without our prior agreement we reserve the right to charge storage at £7.50 per week.
If a machine is left with us for more than 3 months after we have infomed you it is ready the warranty is void.

8.We take all possible care of your equipment and it's safety and security is our number one priority.However the customer accepts full responsibility for all of their equipment left at our premises. We do not offer insurance against theft or damage to customer owned equipment so it is the responsibility of the customer to ensure that adequate insurance is in place for their own equipment.

9. After 14 months we reserve the right to sell your machine to cover our costs if we have received no contact from you. We always try to be reasonable and understanding but we simply do not have the space to offer a free storage facility for extended periods of time.

10 .We are proud of our reputation and It is very rare indeed that a customer is not satisfied. In that unlikely event we will work with you in a civilised way to reach a fair, reasonable and amicable solution and we expect you to do the same.


We may offer a full or partial refund at our discretion if we consider that to continue working on a machine will not have a positive outcome and we reserve the right to refuse to continue working on a machine.


In any case our sole liability will be to refund any charges we have made. In this case all warranties will then be void.

We will not be liable for ANY other losses of ANY kind.

Any repairs undertaken are on the basis that you have read and agree to these conditions.

 

These terms and conditions are subject to change without notice

Call us on (44) 01497820134 or
Email :Ben@analoguesynths.co.uk